Open 100JILI on your browser or app. Enter your registered Philippine mobile number (or username) plus password. Tap "Sign In." If 2FA is enabled, enter the fresh six-digit SMS code that arrives within seconds.
Inside the 100JILI app, go to Profile → Security → Enable Face/Fingerprint. From that point onward, the app opens straight to the lobby — no password typing required.
Tap "Forgot Password" on the login screen. Enter your registered mobile number. Wait for the 6-digit SMS code (under 10 seconds). Enter the code, set a new password. Total time: 30 seconds.
If the SMS does not arrive in 60 seconds, tap "Resend." Still nothing? Contact 100JILI live chat — agents can verify identity through alternative methods and manually unlock the account.
After five consecutive wrong password attempts the account auto-locks for 15 minutes. Contact chat for immediate unlock.
Profile → Security → Two-Factor Authentication. From then on, every withdrawal requires a fresh SMS code — blocking unauthorized cash-outs even on a compromised device.
